Home · Emergency

24/7 emergency plumber — Worcester, MetroWest & Greater Boston

Burst pipe, no heat, no hot water, gas smell or a sewage backup? Don't wait — call now and we'll talk you through it and get to you fast. Based in Millbury, MA, we answer 24/7 across Worcester County, MetroWest and Greater Boston.

Call now — we answer 24/7
Same-day response across Greater Boston & MetroWest

+1 (774) 486-0909

While you wait for us

Common emergencies & what to do now

Quick first steps to limit damage — then call and we'll handle the rest.

Real emergency: how we repaired a leaking school sewer line without stopping classes →

More real jobs: emergency water heater replacement · emergency water meter repair

Be prepared: frozen & burst pipes — what to do · smell gas? do these 5 things · find your main water shutoff · water heater leaking?

Burst or leaking pipe

Shut off your main water valve.
Open the lowest faucets to drain remaining water.
Move valuables away from the leak.
Call us — +1 (774) 486-0909.

No heat

Check the thermostat is set and powered.
Confirm the boiler's switch and power are on.
Don't keep resetting the boiler repeatedly.
Call us — we service boilers 24/7.

No hot water

Check for leaks at or under the water heater.
For gas units, check the pilot/ignition status.
If you see water pooling, shut its supply.
Call us for same-day repair or replacement.

Smell of gas

Don't flip switches or light anything.
Leave the building and get to fresh air.
Call your gas utility's emergency line first.
Then call us for licensed gas repair.

Sewage backup or overflow

Stop using water and flushing fixtures.
Keep people and pets away from the area.
Don't pour chemicals down the drain.
Call us to clear and diagnose the line.

Frozen pipes

Open a faucet so water can flow as it thaws.
Apply gentle heat — never an open flame.
If a pipe has burst, shut the main valve.
Call us before a freeze becomes a flood.

Why call IS Plumbing

Licensed help that actually answers

A fully licensed & insured plumbing company serving the Worcester area, MetroWest & Greater Boston from our Millbury shop — Worcester, Brookline, Needham, Dorchester, Cambridge and beyond. Rated 5.0 ★ on Google.

Emergency plumber by town

24/7 emergency plumbing near you

Dedicated emergency pages for the towns we're called to most — Worcester, Newton, Framingham, Cambridge and Quincy. Don't see your town? We still answer 24/7 across the Worcester area, MetroWest and Greater Boston — just call.

Emergency questions

Emergency plumbing: frequently asked

What counts as a plumbing emergency?

A burst or leaking pipe you can't stop, no heat in winter, no hot water, a gas smell, a sewage backup, or water coming through a ceiling. If water or gas is actively escaping, treat it as an emergency and call +1 (774) 486-0909 — the line is answered 24/7.

What should I do before the plumber arrives?

For a burst pipe or major leak, close your main water shutoff valve and turn off electricity to any wet area. For a gas smell, don't touch switches or flames — leave the building and call your gas utility's emergency line or 911 from outside, then call us. Our guides explain both: finding your main water shutoff and what to do if you smell gas.

Do you answer at night, on weekends and on holidays?

Yes. The emergency line is answered 24/7, including nights, weekends and holidays. Regular scheduled work is booked Mon–Fri 8–5 and Sat 9–3.

How quickly can you get to me?

We aim for same-day service on most emergency calls. Response time depends on where you are and the time of day — our shop is in Millbury, so the Worcester area is closest, with MetroWest and Greater Boston covered too. We give you a realistic arrival estimate on the phone.

Will I know the price before you start?

Yes. You get an upfront price before any work begins — no surprise charges after the job is done.

Are emergency repairs permitted and done to code?

Yes. IS Plumbing is fully licensed and insured, led by a Massachusetts Master Plumber (License #17137). Emergency repairs that require a permit are pulled under the correct municipal permit and inspected.